Return Terms
Returns
Unwanted goods
Returning goods bought online is not a problem, all we
ask is that they're returned within 28 days of delivery, unused, in perfect
condition and in their original packaging. Goods returned to us that do not
meet these requirements will be sent back to you at your cost (normally our
standard delivery charge).
Therefore, please inform
us of your intention to return goods prior to dispatch.
Please return goods to the address shown below
(returns cannot be processed in-store without prior authorisation) and ensure a
copy of your invoice/receipt accompanies the return. We strongly recommend that
you use some form of recorded delivery and that goods are securely packaged and
insured as we cannot accept any responsibility for lost or damaged goods.
If you're unable to send goods back to us we may
arrange a collection however the cost of this will be deducted from any refund
due. Collections usually cost around £15+VAT, you may need to pay in advance if
the refund due does not cover this. The original delivery charge cannot be
refunded. Furniture and equipment orders may be subject to additional
conditions, please see below for details.
Due to health and safety regulations we cannot accept
returns (subject to our discretion) of the following products if the packaging
has been opened:
Scissors/Razors
Cosmetics
Hair brushes/Hair extensions
Body jewellery/Piercing tools
Foot Spas
This list is not exhaustive and does not affect your
statutory rights.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are
correct and undamaged. However, in rare cases where incorrect or damaged goods
are received please inform us within 48 hours of delivery. Please see our contact
details page for ways to get in touch. We'll arrange collection
of the goods (at our cost) and send out replacements as soon as possible. If it
is more convenient for you to send the goods back to us, let us know and send
to the address below using recorded delivery and we'll reimburse you the cost
of this. Please note that refunds cannot be processed in-store without prior
authorisation.
For items returned due to a fault that has developed
within the manufacturers warranty period, a repair, exchange or refund
(including the original delivery charge where applicable) will be offered once
the fault has been confirmed. In cases where the fault (or cause of the fault)
is not apparent we reserve the right to send the item for testing. This will
usually be carried out by the manufacturer and their response will be required
before any actions can be taken. We will notify you of the outcome and options
available. If a manufacturing fault is not found the item will be sent back to
you at your cost (normally our standard delivery charge).
Furniture and equipment items
Most furniture and equipment items are built to order
or custom built; these items are subject to the following additional terms of
cancellation or return:
Furniture and equipment orders cannot be cancelled
more than 5 working days after being placed, we may in rare circumstances
accept the cancellation or return of an order outside of this time scale
however this is at our discretion and may be subject to a charge of up to 20%
of the value of the goods as well as the delivery charge.